Duncan Signature

We provide FREE SHIPPING to all our customers without minimum purchase required because our goal is to satisfy and make our customers happy. You are allow to combine your shipping in any of the items. Kindly contact us to change the shipping details or combine orders into one after you placed your order.

We ships using the following courier companies:
1) Poslaju
2) Skynet
3) Nationwide Express

Items will be shipped within 7-14 business days otherwise 1-3 business days (if ready stocks available). Please refer to product description for the product estimated delivery time frame.

Returns and Refunds Policy
Our products can be returned within 7 days of the original delivered date of the product.

Before you return a product, please make sure that:
1) The product was delivered in the last 7 days
2) The product is in its original packaging

Shipping Charges:
Shipping charges incurred in connection with the return of a product are refundable. Optionally, you may choose to get the refund back as account credits and spend it on your next purchase.

All refund will have RM3 processing fee incurred.

Damaged items:
If you received a damaged product, please notify us immediately for assistance.

Sale items:
Even if you purchase any of our sale items, it is still eligible for a refund.

Contact us:
If you have any questions about our Returns and Refunds Policy, please contact us:
1) By phone number: +60123034640 (WhatsApp Only)
2) By email: returns@galado.com.my